Please read these product terms and conditions carefully as they set out the terms under which QMotion UK makes the products available to you ("Product Terms"). You must read and agree with our terms and conditions before buying online or over the phone. When buying goods from our website you enter an agreement with Claxton QM Ltd (trading as QMotion UK) 35 Alston Drive, Bradwell Abbey, Milton Keynes, MK13 9HA, United Kingdom. The agreement will be concluded when you place the order.
1. Our Products
a) Descriptions and Photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a fabric sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by QMotion UK to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change.
b) Measurements
Many of the goods we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window. If you are unsure about any products or how to measure please call our customer services team for help before ordering or consult the online measuring guide. You must check the product details and measurements of the goods before placing your order online you are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
c) Made to Measure Products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our sample service before placing an order, QMotion UK cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. This does not affect your statutory rights.
d) Tolerance
Please note that fabric is cut by highly skilled professionals who will be as accurate as possible within a variance of +/- 5mm. We will not replace the order if the sizes are within this tolerance limit and you will not be entitled to reject the goods.
e) Fabric
Most fabrics are dyed and therefore each batch can vary slightly in shade. Due to colour variations between product batches we cannot guarantee shade matching for previous orders, in addition the sample despatched to you may also be slightly different in shade to the eventual order received. Due to the print design of some pattern fabrics it may be that the sample despatched does not show the full range of colours or pattern design, if you are in any doubt as to the precise nature of the fabric you are advised to call our customer services team for further advice.
2. Order processing and our contract
a) Order Cancellation or Amendments
When ordering your goods you are agreeing to a legal binding contract. According to ‘The Consumer Protection (Distance Selling) Regulations 2000’, made to measure goods, e.g. blinds are excluded from this legislation and the 7 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.
3. Prices
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of VAT (United Kingdom only) and the total price shown is the price you will pay. Deliveries to certain areas outside of Great Britain and Northern Ireland are subject to extra charges after an order has been placed, e.g. Channel Islands, we will inform you of the extra charge from the carrier as soon as possible and you have the option to cancel the order if the extra charge is not accepted. On receipt of your confirmation email check to ensure you are completely happy with the price of the goods ordered.
4. Payment
When ordering products from the QMotion UK website we can only process your order when the goods ordered have been paid for in full by BACS, credit or debit card. You can pay on-line with all major credit cards, debit cards and World Pay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
5. Acceptance
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an Island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
6. Delivery of your goods
We can only specify an estimated delivery, please note that if we specify three weeks it means 15 working days from the moment payment reached our bank account (usually within 24 hours). The specified delivery terms do not apply during busy times of the year, e.g. Bank Holidays and the Christmas period. A more specific delivery date is available from the order tracking login once the order has been placed. (Deliveries to certain areas outside of Great Britain, Northern Ireland and Republic of Ireland are subject to extra charges after an order has been placed, e.g. Channel Islands, we will inform you of the extra charge from the carrier as soon as possible. You have the option to cancel the order if the extra charge is not accepted.) Delivery will be made to the address specified by you. Please note that we can only deliver products within Great Britain, Northern Ireland and the Republic of Ireland. All deliveries will be made to you by our courier. We do our best to secure delivery within the period quoted but shall not be liable for loss occasioned by delay in delivery or arising out of any cause beyond our control. We advise you not to book a fitter to install a product until the order has been delivered and that you have checked that there are no defects and that all parts are complete.
7. Defective and damaged goods
All QMotion UK products are rigorously quality checked before dispatch but in the unlikely event that you experience any problems please e-mail us at customerservices@qmotionshades.co.uk or call our customer service team on +44 (0) 1908 047980. You have 7 days following receipt of your goods to report any damaged or defective goods due to manufacturing, or damage caused while being in the delivery process. We reserve the right to ask for digital pictures with regard to the issues reported or to ask for the product to be returned to us for inspection. This does not affect your statutory rights.
8. Guarantee
QMotion Shades UK offers a 5 year manufacturers guarantee on manufacturing faults. We reserve the right to either replace or repair the product and it may be necessary to return the goods to us for inspection prior to a replacement product being despatched. This does not affect your statutory rights. All goods claimed by the reseller to be faulty under warranty shall be collected and returned by the reseller at their cost. The supplier does not warrant batteries for their performance or longevity of use. It is the reseller’s responsibility to inform their client of our recommendations concerning battery use and longevity.
9. General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law .We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. You have the right to unsubscribe from QMotion UK email service. We will never pass your details on to any third party without your express permission. We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name; address; phone number; email address; credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at customerservices@qmotionshades.co.uk
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